1. Who We Are
VoyceVers AI Limited is an Auckland-based AI automation agency registered in New Zealand (NZBN: 9429052696725). We build SEO/GEO-optimised websites, AI voice agents, workflow automations, and reputation management systems for businesses globally. Contact: hello@voycevers.ai Website: https://voycevers.ai Location: Auckland, New Zealand
2. Information We Collect
When you use our website or services, we may collect: • Contact information (name, email address, phone number, company name) • Enquiry details submitted via our contact form • Service preferences and project requirements • Technical data (IP address, browser type, pages visited) via analytics • Communication records if you contact us directly We only collect information necessary to provide our services and respond to enquiries.
3. How We Use Your Information
We use your information to: • Respond to your enquiries and service requests • Provide and deliver our AI automation services • Send follow-up communications about your project (with your consent) • Improve our website and services • Comply with legal obligations We do not sell, rent, or trade your personal information to third parties.
4. AI Voice Calls, Recordings & Consent
When you submit our contact form and tick the consent checkbox, you explicitly consent to: • Being contacted by phone including by automated AI voice systems • Your call being recorded for quality assurance and improvement • Call transcripts being stored securely in our systems Call recordings are retained for 90 days then permanently deleted. Transcripts are retained for 24 months. You may withdraw consent or request deletion at any time by emailing hello@voycevers.ai Our AI voice system is powered by Retell AI (retellai.com). Their privacy policy governs their processing of voice data.
5. Data Storage & Security
Your data is stored securely using industry-standard encryption. We use the following trusted service providers: • Retell AI — AI voice agents retellai.com • n8n — Workflow automation n8n.io • Airtable — CRM and data storage airtable.com • Netlify — Website hosting netlify.com • Cal.com — Appointment scheduling cal.com • Twilio — SMS and WhatsApp twilio.com Each provider is bound by their own privacy policies and data processing agreements.
6. Your Rights (NZ Privacy Act 2020)
Under the New Zealand Privacy Act 2020, you have the right to: • Access the personal information we hold about you • Request correction of inaccurate information • Request deletion of your information • Withdraw consent at any time • Lodge a complaint with the Office of the Privacy Commissioner (privacy.org.nz) To exercise these rights, contact us at hello@voycevers.ai
7. International Data Transfers
VoyceVers AI serves clients globally. Your data may be processed outside New Zealand where our service providers operate, including in the United States. We comply with: • NZ Privacy Act 2020 • GDPR principles for EU/UK visitors • Australian Privacy Act 1988 for Australian visitors By using our services you consent to international data processing with appropriate safeguards.
8. Data Retention
We retain personal data for: • Contact form submissions: 24 months • AI call recordings: 90 days • Call transcripts: 24 months • Project communications: Duration of engagement + 24 months • Billing records: 7 years Request deletion anytime at hello@voycevers.ai except where retention is legally required.
9. Cookies & Analytics
[PLACEHOLDER — Update before launch] Our website may use cookies and analytics tools to understand how visitors use our site. Details on specific tools used and opt-out options will be added here once analytics are configured.
10. Third-Party Links
Our website contains links to third-party websites including our social media profiles and booking platform. We are not responsible for the privacy practices of these external sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
For any privacy-related questions or requests: VoyceVers AI Ltd NZBN: 9429052696725 Email: hello@voycevers.ai Website: https://voycevers.ai Location: Auckland, New Zealand